How do I get started?

You can request a Free Trial or a Demo of VIDIZMO’s MediaTube, MediaLMS , EnterpriseTube and MediaCommerce by Contacting Us or send us an email at Sales@VIDIZMO.com

What is included in the Free Trial

Free Trials include fully functional MediaTube, MediaLMS and EnterpriseTube on the cloud with 100 Registered Viewers /10 Active Viewers, 1 Admin / 1 Manager,  20 GB Bandwidth, 5 GB Storage & 1GB Encoding

Paid Pilot Programs are available for MediaTube, MediaLMS and EnterpriseTube and MediaCommerce with professional services, customization and testing within your local environment.

The pilot programs can be hosted on the Cloud, Hybrid or On-Premises models. Please contact us if you are interested in learning more about the Free Trial or Pilot Program.

What is included the paid Pilot Program?

Paid Pilot Programs are available for MediaTube, MediaLMS , EnterpriseTube and MediaCommerce with professional services, customization and testing within your local environment. Please Contact Us or send us an email at Sales@VIDIZMO.com to start a Paid Pilot Program with your requirements

Can I try VIDIZMO Add-Ons during the Free Trial period?

It depends – VIDIZMO Add-Ons may require manual steps to install software in customer environments, therefor are generally offered as a part of paid Pilot Program.

The Free Trial has expired, how can I continue using VIDIZMO products?

Requests to increase the Free Trial period are decided on an individual basis. Please contact us to submit request to extend Free Trial.

Do I need to download and install any software during the Free Trial account?

Any latest HTML5 browser can be used to upload and playback Video. However any rich media content created using Silverlight or Flash will require appropriate browser plug-in to playback. Rich media content can be created using VIDIZMO Studio or any SCORM compliant Authoring tool such as Adobe Captivate and Articulate. However most modern authoring tools have ability to export HTML5 SCORM Content and will not require any browser plug-in to playback on modern browsers.

In a non-HTML5 compliant browser, content playback fall back to Flash or Silverlight plug-in to playback video.

VIDIZMO Administrator, Manager, Moderator and Contributor may enjoy enhanced user experience and features by installing Microsoft Silverlight, a web-browser plug-in enabling interactive user experience for web.

Please check VIDIZMO Service Specification page for details.

What are Terms of Subscription Service Agreement?

How do I delete the VIDIZMO Free Trial?

To delete your VIDIZMO Free Trial, please click here or send us a request to: support@VIDIZMO.com

With your request, please state the reason for closing your account.

What kind of customer support is offered by VIDIZMO?

You can get support in the following ways:

  • FAQs: A list of FAQs specifically to provide customer support
  • Live Help: VIDIZMO live help chat is available 24/7 to serve VIDIZMO’s clients and visitors
  • Email Support: You can send your queries at support@VIDIZMO.com
  • Phone Support: Phone support is available for premium customers. Please contact your VIDIZMO sales representative for further details

In addition, you can get the latest update about VIDIZMO through:

The VIDIZMO Blog: VIDIZMO Blog provides you the insider’s view on how to get the most out of VIDIZMO

VIDIZMO Groups: Join our VIDIZMO Groups at LinkedIn ,Twitter and Facebook

Would I need any expertise to use VIDIZMO?

  1. Administrator and Manager:
    • To author content you should have experience creating PowerPoint presentations or use tools like Movie Maker, iMovie etc. Ability to record video using a simple camera, video upload and video editing capabilities are certainly a plus.
  2. Moderator:
    • Skills as stated for viewers in addition with the ability to decipher and manage abusive or unrelated media uploaded by user generated content (USG).
  3. Viewers:
    • Basic computer skills such as ability to log in and launch browser is required to view VIDIZMO presentations.

What are the minimum system requirements to use VIDIZMO?

Check out VIDIZMO Service Specification for complete list of system requirements.

Which video format are supported by VIDIZMO Products?

VIDIZMO products support a range of input file formats, please visit VIDIZMO’s Service Specification for a complete list of supported formats.

All uploaded videos are encoded into multiple pre-configured formats and resolutions to allow playback on various devices, browsers and bandwidths.

A Typical 1080p uploaded video will be encoded into 1080p, 720p, 480p, 360p, 240p in MPEG4, HLS , WebM and Microsoft Smooth Streaming formats to ensure playback on all devices, browsers and bandwidth conditions.

What is Encoding ?

All uploaded videos, irrespective of the uploaded format, are encoded into multiple pre-configured formats and resolutions to allow playback on various devices, browsers and bandwidths. Encoding process consumes Encoded Bandwidth included in the subscription plan. Encoding overages are billed at $3/GB.

A Typical 1080p uploaded video will be encoded into 1080p, 720p, 480p, 360p, 240p in MPEG4, HLS , WebM and Microsoft Smooth Streaming formats to ensure playback on all devices, browsers and bandwidth conditions.

Which devices are supported for playback?

Any latest device supporting HTML5 browser can be used to upload and playback video. However any rich media created using Silverlight or Flash will require appropriate browser plug-in to playback.

In a non-HTML5 compliant browser, content playback fall back to Flash or Silverlight plug-in to playback video.

VIDIZMO Administrator, Manager, Moderator, Contributor and Viewer may enjoy enhanced user experience and features by installing Microsoft Silverlight, a web-browser plug-in enabling interactive user experience for web.

Please check VIDIZMO Service Specification page for details.

Can I playback video on mobile devices?

Yes, video playback is seamless on mobile devices using your device’s original browser with HTML5 and/or flash support.

Mobile compliant Rich Media Content can played back on mobile devices.

What happens if I go over my monthly viewing limit?

The content will keep playing. Any overages for active users, storage, bandwidth and encoding will be billed according to your plan. Please contact us for volume discounts.

How can I report abusive content?

You can report abusive or offensive content by clicking on the “Report as Abusive” icon below the player and indicate the reason of abuse.

Where would I get information on latest updates & patches?

If VIDIZMO is hosted on the cloud, the latest updates and patches will be automatically updated.

If VIDIZMO is hosted in a hybrid or on-premises model, then updates will be made available as per the service agreement between VIDIZMO and your organization.

What is the minimum bandwidth required for live Video?

512 KBPS is minimum recommended bandwidth to view live streaming.

Does VIDIZMO offer solution for network congestion and bandwidth issues?

Yes – VIDIZMO CDN Connector addresses network congestion and bandwidth issues faced by your internal (behind firewall) and external (internet) viewers in various scenarios.

If you plan to install VIDIZMO On-Premises and would like to stream content on public network, you will need a CDN Connector to provide smooth viewing experience to your viewers.

In another scenario, you may be using VIDIZMO Cloud or VIDIZMO Hybrid with a large number of VIDIZMO users situated within a couple of buildings causing network congestion issues. CDN Connector will cache Cloud content at each location and all subsequent requests will be served locally. This will save huge bandwidth costs while providing smooth viewing experience to viewers inside these buildings.

How does VIDIZMO define a ‘User’ for its licensing?

Any user registered in your VIDIZMO account with “Active Status” within a given billing month is considered as a VIDIZMO user and consumes a user license.

User roles and activation/deactivation can be managed using user management console within your VIDIZMO Account.

How do I add users in my Channel?

To add new users in your account or channel:

  • You must be an Administrator or Manager.
  • Log in> Hover over ‘Admin’ > Click on ‘Users & Groups’ > Click on ‘Users & Groups’ tab > Click on ‘Add User’ (Located in Header, next to ‘Group Members’ > Click on ‘Add New Users’ > Enter any number of Email Addresses.

An automatic generated email will be sent asking to join the channel.

You can also add new users when starting a campaign. These new users will automatically be added to your channel as they accept invitation.

What are types of Users, Roles and their Privileges in VIDIZMO?

Active User is a unique role for VIDIZMO products during a billing month. There are five (5) possible roles for each active user:

  1. Administrator
    • Administrators are responsible for managing Account and Channel settings such as Branding, User Management and can also create new Channels. They can upload and manage content in Account, however they do not have rights to upload and management content in a Channel. To manage content in a Channel, they must be added as Managers in the respective Channel to be managed by them
  2. Manager
    • Managers are Channel owners and have complete control over their Channel including uploading, managing content in a channel, creating or scheduling a live or on-demand presentation, embedding and viewing analytics of media, and user management
  3. Moderator
    • Moderators help Managers managing content in a Moderators can upload, publish and moderate content. Moderator cannot change Channel Settings or invite new Users to join a Channel
  4. Contributor
    • Contributors can only submit content, also known as User Generated Content which is approved and published by Managers and Moderators. The Manager or Moderator of that channel can also edit or delete the content before publishing
  5. Viewer
    • Viewer can view Published Content

Anonymous Users do not require any sign in and therefore do not consume license. However, they can view content published with anonymous viewing rights and consume bandwidth from your plan.

What are uploaded and published content?

Uploaded Content

  • Uploaded content could be any Digital Asset, VIDIZMO Rich Media Content, LMS Rich Media Content or Video in your uploaded media library
  • Uploaded content is only viewable by Administrators and Managers

Published Content

  • Published content has to be first uploaded, or could be simultaneously uploaded and published for quick viewing
  • Published content could be VIDIZMO Rich Media Content, LMS Rich Media Content or Video, viewable to anyone with the appropriate viewing rights

What are Digital Assets?

Uploaded Digital Assets include:

  • Video
  • Sound
  • Images
  • Captions
  • Closed captions
  • Documents
  • Branch-able quizzes
  • Surveys

Published Digital Assets include:

  • Videos which are uploaded and published as-is
  • VIDIZMO Rich Media Content
  • LMS Rich Media Content

For a full list of supported Digital Assets, please scroll down to see ‘Supported File Formats’ on VIDIZMO’s Service Specification page.

How to upload Digital Assets?

To upload a single or multiple digital asset(s), you may click ‘Add New’ in the VIDIZMO header, and click ‘Upload Media’.

Be sure to turn-off ‘Auto-Publish’ if this content is not intended for viewing.

Is there a limit on storage space?

Storage space depends on the VIDIZMO deployment method:

  • VIDIZMO Cloud: Varies depending on you VIDIZMO Subscription Plan
  • VIDIZMO Hybrid or VIDIZMO On-Premises: Content is stored on your servers and storage in your control

Where are my uploaded Digital Assets stored?

Storage location depends on VIDIZMO deployment method:

  • VIDIZMO Cloud: Digital assets are stored in on Windows Azure Cloud Operating System
    • Windows Azure Cloud Operating system is used to store and serve all your content through super-fast Microsoft data centers, providing security, scalability and cost effectiveness
  • VIDIZMO Hybrid or VIDIZMO On-Premises: Digital assets may reside inside your firewall or on your preference of Cloud operating system, depending on your requirements and configuration

Does VIDIZMO support closed captions for Uploaded or Published videos?

Yes – VIDIZMO supports multiple closed captions in any number of languages.

As an Administrator or Manager, you may attach a Closed Caption file with any video under its settings during or after uploading or publishing.

How can I Upload and Publish content?

Videos and external LMS Rich Media Content can be uploaded and published by clicking ‘Add New’ located in the VIDIZMO header.

They can also uploaded and published using VIDIZMO Publisher, a desktop client for Windows/Mac.

What type of content is published?

  1. Video
  2. VIDIZMO Rich Media Content
  3. LMS Rich Media Content

How do I conduct a live webcast, webinar or town hall meeting?

VIDIZMO Live Webcast allows you to schedule a live streaming webcast to broadcast on a specific date and time.

  • To create and schedule a live session, click ‘Add New’ in your VIDIZMO header and click on ‘Schedule a Live Webcast’

What is Rich Media Content?

VIDIZMO Rich Media Content is produced using the VIDIZMO Studio and contains any combination of the following Digital Assets:

  • Synchronized video with PowerPoint; audio and image overlays; branch-able quizzes, surveys, polls; and attach closed-caption files

Microsoft Silverlight plug-in is required to produce or view Rich Media Content created using VIDIZMO Studio. Silverlight is a web-browser plug-in enabling interactive user experience for the desktop

Rich Media Content is also referred to as content created using Adobe Captivate, Articulate and other LMS authoring tools

How to create Rich Media and E-learning Content?

  • VIDIZMO Studio – Requires Microsoft Silverlight for creating and viewing Rich Media Content
  • External LMS:
    • Adobe® Captivate software offers you enhanced support for HTML5-based eLearning content and also lets you create courses that meet accessibility standards
    • Articulate Studio offers you to create HTML5-based e-learning content.
    • Any SCORM authoring tool

Does VIDIZMO support Closed Captions for Uploaded or Published videos?

Yes – VIDIZMO supports multiple closed captions in any number of languages within a presentation.

As an Administrator or Manager, you may attach a Closed Caption file with any video under its settings during or after uploading or publishing.

What is VIDIZMO Studio?

VIDIZMO Studio is a tool for creating & publishing on-demand Rich Media Content.

It enables Administrator or Manager to produce and publish Rich Media Content containg any combination of the following Digital Assets:

  • Synchronized video with PowerPoint; audio and image overlays; branch-able quizzes, surveys, polls; and attach closed-caption files.
  • You may upload Digital Assets while using the VIDIZMO Studio by clicking ‘Upload’ in the media-library pane.

Using VIDIZMO Studio and viewing Rich Media Content requires Microsoft Silverlight a web-browser plug-in enabling interactive user experience for desktop.

How do I create Rich Media Content

VIDIZMO Rich Media Content can be authored and published using the VIDIZMO Studio on Windows/Mac operating systems.

External LMS Rich Media Content can be created using the following tools then uploaded using ‘Add New’ button in the VIDIZMO Header

  • Adobe® Captivate software offers you enhanced support for HTML5-based eLearning content and also lets you create courses that meet accessibility standards
  • Articulate Studio offers you to create HTML5-based e-learning content.
  • Any SCORM authoring tool

Using VIDIZMO Studio and viewing Rich Media Content requires Microsoft Silverlight a web-browser plug-in enabling interactive user experience for desktop.

Where is Rich Media Content and its Digital Assets stored?

Storage location depends on VIDIZMO deployment method:

  • VIDIZMO Cloud: Rich Media Content and pertinent digital assets are stored in on Windows Azure Cloud Operating System.
    • Windows Azure Cloud Operating system is used to store and serve all your content through super-fast Microsoft data centers, providing security, scalability and cost effectiveness.
  • VIDIZMO Hybrid or VIDIZMO On-Premises: Rich Media content and its pertinent digital assets may reside inside your firewall or on your preference of Cloud operating system, depending on your requirements and configuration.

Does VIDIZMO support Closed Captions in VIDIZMO Studio?

Yes – VIDIZMO supports multiple closed captions in any number of languages within a presentation.

  • As an Administrator or Manager, you may attach a CC file with any Rich Media Content by clicking on the ‘+CC’ icon in the header of the timeline.

Using VIDIZMO Studio and viewing Rich Media Content requires Microsoft Silverlight a web-browser plug-in enabling interactive user experience for desktop.

How would I create a Closed Captions file?

There are several tools and services to create closed caption files, for example Subtitle Workshop, Jubler, Universal Subtitle.

You can use these tools to generate closed captions in SMI file format and import it in VIDIZMO Studio to associate it with a video. VIDIZMO Player will use closed caption information to display closed captions in selected language.

Can I use free content on the internet within VIDIZMO’s Rich Media Content?

Yes, using the VIDIZMO Studio, click ‘Link’ option in content library to link external digital assets that may be located anywhere on the internet and can be publicly accessed using a URL. The links to the external media files (videos, sounds, images) must contain the actual file name in the URL.

For example:

What is VIDIZMO white label?

All of VIDIZMO’s deployment models (VIDIZMO Cloud, VIDIZMO Hybrid and VIDIZMO On-Premises) are available as white labeled offering.

A white label offering allows an organization to rebrand a purchased product or service to reflect their branding, color scheme and logo.

What is VIDIZMO Channel branding?

VIDIZMO Channel branding allows channel administrators to add a customized background, change background colors, add logos to brand their channel and match it with their corporate branding.

Can I use my own domain name for my VIDIZMO Cloud?

Yes – You can use your own domain name to access your VIDIZMO Channel instead of channelname.VIDIZMO.com. Please contact your VIDIZMO sales representative for further details.

Can I limit access to published content within my channel?

Each Channel within VIDIMZO products can be configured independently limit access to certain users.

As an Administrator, hover over ‘Admin’ in the VIDIZMO Header > Click on ‘Setting’ > click on ‘General’

Can I embed content on any other website?

Embedding rights is controlled by the Administrator or Manager and if allowed, you may find link to embed content either under.

Can I download content using VIDIZMO Player?

Yes only if the author of the content has made it available for download. Downloaded content can be played without an internet connection.

You may download the content, by clicking on the Download icon on the player during playback.

Does VIDIZMO provide social media capabilities?

The Administrator or Manager holds the privilege to provide social media sharing via Facebook, LinkedIn, Twitter or E-mail. If enabled, you may share during playback using the share icons.

Can I measure content, user or quiz success rate?

VIDIZMO offers Analytics Dashboard with a comprehensive overview of Video, Viewer, Campaign and Account Usage with graphs and charts.

In addition, VIDIZMO offers detailed analytics for:

  • Users & Groups Analytics
  • Video Analytics
  • Quiz Scores & Completions
  • Campaign Analytics

Can I export video analytics data out of VIDIZMO?

Yes, tracking data can be exported to different format such as PDF, XLS, TIFF, CSV and other. Every report gives you option to export data in its header.

Can I issue certificates upon successful viewing completions?

Certificates are automatically issued to the viewers by VIDIZMO upon successful viewing completion of a VIDIZMO presentation based on passing criteria defined by the presentation author.

Successful viewing criteria may be simply viewing a presentation from end to end or may include single choice, multiple choice branch-able quizzes and polls.

Can I print viewing completion certificate?

Yes – You can print viewing completion certificate by:

  • Hovering over your name in the header > Click on ‘My Reports’ > ‘Videos I have Completed’
  • From this page, you can view and print certificate for the completed media.

What is VIDIZMO Cloud?

VIDIZMO uses Microsoft Windows Azure Cloud Operating System. Cloud is a general term for anything that involves delivering hosted services over the Internet.

A Cloud service has three distinct characteristics that differentiate it from traditional hosting. It is sold on demand, typically by the minute, by the hour or per user; it is elastic — a user can have as much or as little of a service as they want at any given time; and the service is fully managed by the provider (the consumer needs nothing but a personal computer and Internet access).

What is VIDIZMO Hybrid?

VIDIZMO Hybrid uses combination of VIDIZMO Cloud and one or more VIDIZMO Add-Ons installed on customer provided environments to meet their specific needs.

These Add-Ons integrate VIDIZMO Cloud with Business IT to provide features such as single sign-on using ADFS, SAML-P, WS-Federation, and connectivity with other line of business applications such as Learning Management System (LMS) such as Moodle & Blackboard, Content Management System (CMS) such as Site Core, Jive, Microsoft SharePoint, Microsoft Dynamics CRM, Microsoft Lync etc. This allows IT Dept. to maintain complete control over security and access while enjoying scalability and cost of Cloud.

What is VIDIZMO On-Premises?

VIDIZMO Products installed on customer supplied environment is referred to as VIDIZMO On-Premises. The environment may be on customers’: premises, data center and private or public cloud.

On-Premises installations are maintained under a maintenance contracts. VIDIZMO offers standard and premium maintenance contracts:

Standard maintenance contract provides minor upgrades and critical bug fixes

Premium maintenance contract provides one major upgrade every year along with all minor upgrades.

How secure is VIDIZMO?

VIDIZMO uses https to communicate and interact with its users for ultimate security therefore protecting all information exchange between user and VIDIZMO through SSL.

Access to content is protected using login and password authentication. Digital Rights Management feature is also offered as a premium service.

Can I use my enterprise login credentials to access VIDIZMO?

Yes, VIDIZMO ID Connector provides integration of directory services such as Active Directory (AD) or LDAP with your VIDIZMO Channel. This integration allows you to log in into VIDIZMO Channel using your corporate username and password.

Does VIDIZMO integrate with existing line of business applications?

Yes – VIDIZMO provides out of the box VIDIZMO Add-Ons to integrate with industry’s leading line of business applications such as Microsoft SharePoint, CRM, Lync, GoToMeeting, Web Ex, Moodle, LMS, Jive and other Content Management Systems including Facebook, LinkedIn etc. Rest API support and Professional Services are also available to build a custom integration for your needs.

For a full list of features, please see VIDIZMO’s Integration section on the Features Page

VIDIZMO also provides additional service integration services, please contact us.

Does VIDIZMO offer an API?

Yes – VIDIZMO provides API to build your own Add-Ons. Professional Services are also available to build custom solutions that integrate with your applications. Please contact your VIDIZMO sales representative for details.

Does VIDIZMO support SCORM?

VIDIZMO supports SCORM 2004.

You can export content created in VIDIZMO as a SCORM object to place in your Learning Management Solution (LMS).

You can also import SCORM version 2004 content in VIDIZMO’s MediaLMS.

SCORM content can be created using Articulate and Adobe Captivate among many other tools.